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Customer Support FAQs

Roggen Telephone General Support is only for quick answers to questions that have publically available answers. If you need support specific to your Roggen Telephone Services please visit the Customer Portal.
  • General
The Roggen Telephone Privacy Policy can be accessed by clicking the Privacy Policy link at the bottom of every page on this website.
Yes, you can access the Online Bill Pay section of our website by clicking E-Bill Online above or click the Billing and Payments link at the bottom of any page on this site.
Yes, Customers can leave a message at 303-849-5000 24/7 and your message will be distributed to everyone at Roggen Telephone. The technician that is closest to a computer and/or other tools required to provide you the best resolution will call you back as soon as possible. Also, if your email is working properly you can get the same result by emailing your question to support@rtebb.net.
If you live in the Roggen area the answer is yes, you are welcome to contact us for land line phone service availability if you live in the Roggen community. Anyone outside of the Roggen area can only get land line service from their local provider. Alternatively, internet based phone service is available to anyone with an internet connection and Roggen Telephone’s internet service has been tested and is compliant with all currently known Voice over Internet providers.
  • Telephone Service
No, Cordless phones and corded phones will work either way but in the event of a power outage your cordless phone will be unusable so it is always a good idea to keep a corded phone around for emergencies.
Yes, you can request to have all buried facilities located with a simple call to the Utility Notification Center of Colorado by dialing 811 from any phone. Tip: It is always a good idea to mark the area you plan to dig with white flags to let the locators know your plan so they can pay special attention to that area. White Flags are the standard used to indicate the Proposed Dig Area.
You can report any damaged facility by calling the Utility Notification Center of Colorado at 811. If you know for sure the only facility damaged was your phone service you can then call your phone service provider. If you are a Roggen Telephone customer please call 303-849-5000 and leave a detailed message of your location, contact information and the damage. A technician will contact you quickly to make arrangements to meet you at the location.
There are many possibilities for this type of trouble. In most cases it is a cordless phone that has interference. Unplug the cordless phone base for 5 minutes and then reconnect. If the problem persists unplug each phone or device connected to the phone line until the buzzing stops. If neither of these solutions resolves the problem please contact Roggen Telephone Support at 303-849-5000 or support@rtebb.net.
This type of problem usually indicates damage due to a close lightning strike. Contact Roggen Telephone Support at 303-849-5000 or support@rtebb.net to report the problem and have a technician come to inspect your wiring and equipment for damage.
  • Internet Service
It is most likely a corrupt toolbar that has been installed. Uninstall Toolbars by opening Add/Romove Programs or Programs and Features in the Control Panel.

There are no guaranteed ways to protect yourself from a virus or malware  but the best practice is to keep your computer’s operating system updated and  AntiVirus/malware software packages updated.   Manually check for updates just in case the software is not updating properly.

  • Computer Security
In most cases it is not a good idea to use more than one virus protection application at a time as they can fight each other and cause corruption and other issues on your computer.
Apple computers are not necessarily better protected from viruses but viruses for an Apple are far more uncommon verses than a computer running Windows. Apple’s operating system is based on Linux so if you own a computer running Linux you will enjoy the same benefit of fewer viruses as you would with an Apple.
  • Computers
There are many reasons a computer will not turn on but one quick tip is to unplug the computer’s power cord and then press the power button as if you are turning it on. Then plug the power cord back into the computer and press the power button again to turn the computer on. If the computer does not turn on you most likely have a damaged component inside.

All computers get sluggish over time from being used.  If your computer becomes sluggish or starts doing things that are not normal you may have a virus or malware. It is well worth your time to check for updates on all of your programs including your virus protection and then do a complete scan and cleanup because many viruses start out as just annoying but if left unremoved can get much worse quickly.

  • Broadband Equipment

There are many issues that will keep you from connecting to your wireless router. Here are some of the most common. If your device has been connected to the wireless router before but won’t connect now, try rebooting your router by unplugging the power to the router for about a minute. Then plug the router back in and give it a minute or two to get connected and give it atry again. If you have never been able to get connected to your wireless router with your device you are most likely using the wrong wireless password or a wireless network with the same name as previously setup on the device with a different password. Either way check the list of known wireless networks and remove the one that has the same name as your wireless router and try to connect again with the correct password.

The reset button on a router is to restore the router to factory defaults. Factory defaults are only the settings necessary to connect to the router with a wired computer and program it with the settings required by your internet provider as well as your custom WiFi and security settings. If you press the reset button you will most likely have to contact your internet service provider to get help properly setting up your router again.
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